Ordering/Order Help
Estimate Shipping and Tax on the "Shopping Cart" page:
Desktop users: To view any tax and/or shipping costs before you place your order add all the items you wish to purchase to your "cart." Once on the "Shopping Cart" page, use the the "Estimate Shipping and Tax" box (your "cart" can also be viewed by clicking on the cart icon). Enter your country, state/provence, and zip code and press the "Get a Quote" button.
Mobile users: Add all the items you wish to purchase to your "cart." Then proceed to checkout to view actual shipping charges and tax (if applicable). You will be able to review your total before submitting your order.
If your query returns no results it may be possible that we cannot ship to your country at this time. If you feel this is in error please contact our offices.
If your query returns results it will only show you available shipping options. If a certain shipping option is not available for your order it will not be shown.
There is no sales tax for customers outside of California.
*During checkout you may be allowed to change your shipping option. The shipping option chosen during checkout will determine when and how your order is shipped. Your order total will be displayed before you finalize your purchase.
Please note that we mainly ship large, oversized items. Your shipping quote comes directly from our shipping provider.
Checkout Errors:
Crooked Human does not store any credit card information. We use Authorize.net to securely and safely process your credit card order. Authorize.net uses AVS (Address Verification System) to help protect you from fraud. If your credit card does not pass an Address Verification you will receive an error message while trying to place your order. There are a few things you can do to try to pass the Address Verification System or any other Gateway Errors.
Please make sure your shipping address is a valid mailing address (in some rural areas, a residence may not be a valid shipping address.)
Gateway Error: AVS Mismatch
1.) Make sure you're entering the correct billing address your bank has on file (this may differ from what you see on your credit card statement). If you are unsure of the exact address your bank has on file you may want to contact your bank directly (as they are the ones indicating the address is incorrect).
For example: If your bank writes your address as Main Street 30 but you type your address as 30 Main Street your order will not go through.
*Try moving around some information to see if your card will pass the AVS. For example, some banks will list the apartment or suite number before your street address so you may have to as well. Also, most banks actually list PO Box addresses with the box number before the words "PO Box" (such as "123 PO Box") while other banks only have the number part in their records (such as "123").
2.) Try using a different, AVS supported, credit card.
3.) Contact your bank directly.
Gateway Error: A duplicate transaction has been submitted.
You may have accidentally hit the submit button twice in a row. Don't worry, only one order was processed. This is a precaution used to prevent duplicate orders from accidentally being made. If you wanted to order two identical orders wait a few minutes and try again. If you received this error without seeing a confirmation page and/or a confirmation email your order was not completed. Please make any changes or fix any errors and try to place your order again.
Was my order successfully placed?
If your order was successfully placed you will be redirected to a confirmation page that will display your order number. You will also be emailed a receipt to the email address you provided during checkout. If you are not rerouted to a confirmation page you will have to fix any errors you see and try to place your order again.
Why do I see a "temporary authorization" when I look at my bank account online and what are they?
Some banks put a temporary authorization (which will usually expire in 72 hours or less) on your online bank account when they see you are trying to use your credit card. "Temporary authorizations" are NOT the same thing as "charges." These "temporary authorizations" create a record of all declined and successful attempts within a customer's account. However, if you see this "authorization" but did not receive an order confirmation from Crooked Human it means your "temporary authorization" was declined (and therefore is not a charge) and we did not collect any money. You will have to try to place your order again. We will only collect money once and only if you receive an order confirmation from us.
For example, if you try placing an order two times but did not receive an order confirmation from Crooked Human you may see two "temporary authorizations" on your online bank account. Using this same example, let's say you try a third time and your order is successful and you receive an order confirmation number from Crooked Human. You will see a total of 3 "temporary authorizations" on your online bank account but only one of those will actually turn into a charge.
If you unsure about these temporary authorizations we recommend contacting your bank directly since they are the ones controlling these temporary authorizations.
Where's My Order?
If you haven’t received a shipping confirmation email, it could be that you mistyped your email address during checkout or that the email wound up in your spam folder or was overlooked. Regardless if you see an email or not, customers are responsible for all tracking updates and following the terms, conditions, and policies that were agreed to during checkout.
Another reason for not receiving your package or confirmation email could be because your order was canceled and refunded (such as if you used a PO Box or provided an undeliverable shipping address.) Please note, that not all shipping carriers view an address as valid, so while you may be able to receive some packages, it doesn’t necessarily indicate our shipping carrier can deliver to you.
If your order was not refunded, that means it is still processing as normal or has already shipped.
Please view our policy for more information.