Return Policy

All Returns and Refused shipments are subject to a 15% restocking fee. All Returns and Refused shipments that were shipped with "Free Shipping" are subject to a 25% restocking fee. Return freight on all returns, replacements, damages, and exchanges are the responsibility of the customer. If the shipment is refused, return freight will also be deducted from any refund that is due. All returns must be made within 7 days of the shipping date (unless noted below). For liability reasons used, customer damaged or altered equipment (including but not limited to the removal or alteration of any tags and/or logo and/or labels and/or packaging material including but not limited to pedal bags, breaking of original seals or packaging, or the disassembly of any product) may not be returned, exchanged, or refunded.  Clearance items are final sale items. These items cannot be returned, exchanged, or replaced. 

ALL RETURNS MUST BE SENT BACK IN ORIGINAL (and undamaged) PACKAGING WITH ORIGINAL PACKAGING MATERIAL. NO ADDITIONAL PACKAGING MATERIAL MAY BE USED OR SUBSTITUTED. WE ARE UNABLE TO PROCESS ANY RETURN IF PACKAGING IS SUBSTITUTED FROM THE ORIGINAL PACKAGING. ALL GOODS ARE SUBJECT TO OUR SHIPPING CARRIERS INSPECTION BEFORE RETURNING TO OUR OFFICES. If customer refuses to allow the shipping carrier's inspection or fails to comply with any of our customer service policies all return/refund eligibility will be forfeit.

If you purchased an item at CrookedHuman.com and want to return it for a refund, less applicable fees as stated, please contact Customer Service at customerservice@crookedhuman.com. When we receive your undamaged returned item(s) in it's original shipping condition we will refund using the original method of payment less any applicable restocking fees or freight charges.  Please note all returns must be approved. Any returns sent to us without prior approval will not be opened or processed and no refund of any kind will be given. Unauthorized returns are immediately discarded.

Clearance Items

All clothing are Clearance items and cannot be returned, replaced, or refunded for any reason. All Clearance Items listed in the "Clearance" tab including "Pain Free," "Clothing," "Womens," "Mens," and "Accessories" are clearance items and cannot be returned, replaced, or refunded for any reason.

Correct Toes

If you are not completely satisfied with your Correct Toes purchase for any reason within 30 days of your purchase date contact our offices for a full refund of the purchase price excluding shipping (and a 25% restocking fee for those who received their Correct Toes with "Free Shipping"). Correct Toes also carries a 90 day materials replacement warranty. The return process is the same for Correct Toes as it is with all other returns. Items sent back without contacting our offices first will not be processed.

Customer Received Damaged goods or Order Discrepancy

All our products are inspected a minimum of 3 different times before shipment to ensure no product leaves our warehouse damaged or defective. On the rare occasion that a shipment arrives to you damaged or there is an order discrepancy please contact Customer Service within 24 HOURS after receipt of goods to arrange for a return solely based on Crooked Human®'s discretion. Please do not return the damaged good without getting prior approval from Crooked Human®. Return freight on all returns, replacements, damages, and exchanges are the responsibility of the customer. ALL PACKAGES ARE SUBJECT TO OUR SHIPPING CARRIERS INSPECTION and all claims must be made within 24 hours of delivery. If customer refuses to allow the shipping carrier's inspection or fails to comply with any of our customer service policies all return/refund eligibility will be forfeit.

ALL RETURNS MUST BE SENT BACK IN ORIGINAL PACKAGING WITH ORIGINAL PACKAGING MATERIAL. NO ADDITIONAL PACKAGING MATERIAL MAY BE USED OR SUBSTITUTED. WE ARE UNABLE TO PROCESS ANY RETURN IF PACKAGING IS SUBSTITUTED FROM THE ORIGINAL PACKAGING. ALL DAMAGED GOODS ARE SUBJECT TO OUR SHIPPING CARRIERS INSPECTION BEFORE RETURNING TO OUR OFFICES. If customer refuses to allow the shipping carrier's inspection or fails to comply with any of our customer service policies all return/refund eligibility will be forfeit.

How to Send Us Your Return

All returns require prior approval from Customer Service in order to receive a refund, minus any fees and shipping costs. Customer is responsible for all shipping costs. It is recommended to return the item with insurance and a tracking number. Crooked Human® is not responsible for any lost or damaged returned shipments. 

If you do not meet all of our return criteria do not send us your items as you will be ineligible for a return and/or refund. If Crooked Human deems that your returned items did not adhere to our return policy no refund will be given.

What If I Don’t Have My Order Number?

If you don’t have your order number or you received the item as a gift, please contact Customer Service so we can help you to get the order number.

When Will I Get Credit for My Return?

Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.

Product Notice

Due to the hand crafted nature of our products some material and finishing can vary, such as wood, and there may be slight variations in the final product. These in no way hinder your ability to use our products. If you are unhappy with the look of the product you received your only option is to return the product under our return policy.

We try to be as accurate as possible when describing our products. However, we do not warrant that product descriptions or other content of the Services are accurate, complete, reliable, current, or error-free. Please note some products may or may not carry our logo (even if the product picture does or does not show a product with a logo placement). If a product offered by us is not as described, your sole remedy is to return it in unused condition, subject to the terms of the return policy.

Click here to see our Customer Service policy.

*We reserve the right to change these polices at any time for any reason.